Returns will be accepted within 14 days of delivery. To initiate your return please contact us by emailing Help@InfinityCurls.com. You will then receive a return authorization number. Any un-authorized returns may result in refunds being delayed.
We may require a picture or video showing the damage to determine if a replacement will be shipped. Return shipping will be at buyer's expense and a trackable shipping service is recommended to ensure reliable delivery. Please include the return authorization number we provide for prompt processing. If this is not included it may preclude you from receiving a refund.
All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit these criteria.
If your item is in working condition but you have ordered in error or no longer require the item, then we reserve the right to charge a 30% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.